Yes, we will provide tracking number that provided by our global suppliers & we do offer a 100% satisfaction guarantee.
Because we ship directly from our partners in difference countries, your item may take 1-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way.
How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to.
How long does it take for an order to arrive?
- This depends on the product ordered. Most items will arrive in about 2-4 weeks. If you're still not sure, just email us. We're happy to help.
Can I have a tracking number?
I ordered 2+ items, but only received one... where's my order?
- Yes, we will provide tracking number that provided by our global suppliers. We will update the tracking number once our system updated and we offer 100% satisfaction guarantee if you are having a problem with your order.
Why have I not received any order confirmation details?
- We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us (email@example.com) and we will fix it for you.
What is your refund policy?
- We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
- In the unlikely event that your order hasn't arrived within 2-4 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 90 days. Thanks for understanding!
Can I cancel/change my address/order?
Please contact us immediately if you are looking to cancel your order. We cannot cancel order 12 hours after they are made.
Please email us as soon as possible if you wish to change your orders details. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes to your order.
How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at firstname.lastname@example.org where we will promptly get back to you.